Payment Methods

Secure payments

Payments on rodentlab.com are processed securely through Shopify and the payment provider selected during checkout. RodentLab does not receive or store your complete payment-card number.

Currency

United States orders are charged in United States dollars (USD). Your bank or payment provider may apply its own authorization, conversion or account fees.

Accepted payment methods

Depending on the customer’s device, browser and payment-provider eligibility, available methods may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna, when eligible

The payment methods actually available for an order are displayed before payment. We do not accept cash, bank transfer, membership cards or gift cards as a separate RodentLab product.

Payment authorization

Payment may be declined when billing details do not match the card issuer’s records, available funds are insufficient, or the provider requires additional verification. Contact your bank or payment provider first, then email support@rodentlab.com if the issue continues.

Refunds

Approved refunds are returned to the original payment method. Processing times are described in our Refund Policy.

Contact

Email support@rodentlab.com or call +86 130 6771 6508 during the published customer-service hours.