Refund policy
Last updated: September 2, 2026
This Return and Refund Policy applies to RodentLab dog dental-care products.
30-day unused-product returns
You may request a return within 30 days of delivery for a product that is unused, clean, complete and in its original packaging. Proof of purchase is required. Because this is an oral-care device, a used product is not eligible for a change-of-mind return; used products may still qualify under the separate 60-day results-based guarantee below.
60-day results-based guarantee
RodentLab offers a 60-day results-based guarantee. Follow the instructions, introduce the tool gradually and use it only on visible hard tooth surfaces. If you do not see visible surface-tartar removal results, contact support@rodentlab.com within 60 days of delivery with the order number and a description of how the product was used. Results vary. This product is not a substitute for veterinary diagnosis or professional dental treatment.
Damaged, defective or incorrect products
Inspect the order after delivery. Contact support@rodentlab.com within 7 days if the product is damaged, defective or incorrect. Include the order number and clear photographs so we can review a replacement or refund.
How to start a return
Email support@rodentlab.com before sending anything. Returns sent without prior approval may not be accepted. After approval, we will confirm the required documents and return instructions.
Approved return address:
武安泓桦电子商务有限公司
河北省邯郸市武安市桃源街18排17号
No. 17, Row 18, Taoyuan Street, Wu’an City, Handan, Hebei Province, China
Phone: +86 130 6771 6508
Return shipping and fees
- For an approved change-of-mind return, the customer is responsible for return shipping.
- For a damaged, defective, incorrect product or an approved 60-day guarantee claim, RodentLab will cover the required return shipping when a return is requested.
- No restocking fee applies to approved returns.
Refund timing
We will notify you after the returned item or guarantee claim has been reviewed. Approved refunds are issued to the original payment method within 7 business days. Banks and card issuers may require additional processing time. Contact support@rodentlab.com if more than 12 business days have passed since refund approval.
Cancellations
Contact us promptly to request cancellation. We cannot guarantee cancellation after fulfilment begins.
Business and Contact Information
Brand: RodentLab
Legal business name: 武安泓桦电子商务有限公司
English transliteration: Wu’an Honghua E-commerce Co., Ltd.
Business type: 有限责任公司（自然人独资）
Registered business, office and return address:
河北省邯郸市武安市桃源街18排17号
No. 17, Row 18, Taoyuan Street, Wu’an City, Handan, Hebei Province, China
Customer service phone: +86 130 6771 6508
Phone support hours: Monday–Friday, 09:00–18:00 China Standard Time (UTC+8), excluding public holidays
Email: support@rodentlab.com