RodentLab FAQ
Answers about responsible dog dental-care use, kit contents, delivery, returns and the 60-day results-based guarantee.
FAQ
Dog dental-care questions
Does this replace veterinary dental care?
Does this replace veterinary dental care?
No. RodentLab is intended only for routine care of visible hard surface tartar. Pain, bleeding, swelling, loose teeth, damaged enamel or severe buildup require a veterinarian.
What is included in each kit?
What is included in each kit?
The Starter Kit includes the ultrasonic cleaner, one scaler tip, wrench, charging cable and setup guidance. The Full Cleaning Kit adds three scaler tips, a dental mirror, pick set, dog toothbrush and free standard shipping.
How should I introduce the tool to my dog?
How should I introduce the tool to my dog?
Let your dog inspect the tool while it is switched off, reward calm behaviour, begin on the lowest level and keep sessions short. Stop if your dog shows distress.
Can I use it on gums or soft tissue?
Can I use it on gums or soft tissue?
No. Use the device only on visible hard tooth surfaces and keep the tip away from gums and other soft tissue. Follow all product instructions.
How long is delivery?
How long is delivery?
RodentLab ships to destinations offered during checkout. Orders are normally processed in 1–2 business days. United States standard tracked shipping is $7.99 below $129.00; international standard tracked shipping is $9.99 below $129.00. Orders of $129.00 or more receive free standard tracked shipping. Estimated transit time is normally 5–8 business days after dispatch.
What is the guarantee?
What is the guarantee?
RodentLab offers a 60-day results-based guarantee. Follow the instructions and contact support@rodentlab.com within 60 days of delivery if you do not see visible surface-tartar removal results.